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The following topics are fully detailed below -
CustomisedPhoneCovers.com success relies on us supplying the best quality products to our Customers, at the best possible Customer Service and prices.
1. Investigation & Response
We will acknowledge all complaints within 5 working days in writing.
The Director, Max Manners, will investigate each complaint and he will
respond to you by email or snail mail dependant on the contact details
that you have sent us. We aim to achieve Customer satisfaction re any
complaint within a maximum 14 days of the complaint being received.
We will ensure that you are fully aware of any developments during this
time.
2. Incorrect Order
We are unable to exchange any goods that you have incorrectly ordered
as each item that we sell has been designed by you to meet your own
specific requirements, i.e. a unique image on a phone cover. Please
check all items are as required before you complete your order.
Please check all items are as required upon receipt.
3. Incorrect Delivery or Damaged Goods
If we have sent you the wrong or damaged goods, we will give you a full
credit for goods & delivery, or replacement goods, dependant upon
your request, when we receive them. You will receive the credit within
7 working days.
4. Return Goods
In the unlikely event that you should need to return any items, please
address it to-CustomisedPhoneCovers.com, A.R.T.S. Ltd., 153 Marine Drive, Rottingdean,
Brighton, East Sussex, BN2 8AA, U.K.
Please send the item by Recorded Post and enclose a copy of your Invoice
and state the reason for return.
5. Customer Feedback
Please email or snail mail us, as we want to know any comments that
you have as we wish to respond to you and improve all aspects of our
service.
6. Statutory Rights
The above Guarantee is designed to enhance your protection when shopping
with CustomisedPhoneCovers.com and A.R.T.S. Ltd. and does not affect your statutory
rights under English Law.
7. Unsolicited E-mail
You will not receive any unsolicited e-mail from CustomisedPhoneCovers.com; our
Company Policy is not to sell your information to any third party. Please
note our Privacy Policy.
8. Privacy Policy
CustomisedPhoneCovers.com will at all times ensure that the Customers details are
secure.
To that end we may ask you to identify yourself, to our satisfaction,
prior to answering your queries. Please use the unique Reference Number
on your WorldPay confirmation.
We will not disclose any customer details to any Third Parties.
To remember what products you have in your shopping basket we use cookies,
they are deleted once you have completed your order.
We are committed to protecting your privacy. We will
only use the information that we collect about you lawfully (in accordance
with the Data Protection Act 1998) and according to the Which? Web Trader
Code of Conduct.
We collect information about you for 2 reasons: firstly, to process
your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will not pass your e-mail address to other trusted traders unless
you agree.
The type of information we will collect about you includes:
" your name
" address
" phone number
" Email address
" Goods purchased
We will never collect sensitive information about you without your explicit
consent.
The information we hold will be accurate and up to date. You can check
the information that we hold about you by emailing us. If you find any
inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance
with our internal security policy and the law and the Which? Web Trader
Code.
If we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors
to our site. This can include using a "cookie" which would
be stored on your browser. You can usually modify your browser to prevent
this happening. The information collected in this way can be used to
identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us,
see Contact page.
The person responsible for privacy matters is Max Manners, Director
CustomisedPhoneCovers.com see Contact Page.
The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000
No. 2334)
CustomisedPhoneCovers.com will at all times abide by these regulations and will
attempt to give but Customer Service than these regulations require.
The following is taken from the regulations.
"Regulations give consumers the unconditional right to cancel an
order
The consumer must inform the supplier within the time limits shown.
" Goods - seven working days starting with the day on which they
are delivered.
" Services - seven working days starting with the day on which
the consumer agreed to go ahead with the contract.
The consumer must ensure that they take reasonable care of goods and
returns them to the seller (or his/her representative).
If the consumer decides to cancel, the seller must refund the money
as soon as possible and at the latest within 30 days of receiving written
notice of the consumer's decision to cancel. The consumer may, at the
seller's discretion, only be charged for the cost of returning the goods.
Consumers cannot cancel an agreement or return goods for:
" Services which begin with their agreement before the end of the
seven-working-day cancellation period;
" Goods or services the price of which is dependent on fluctuations
in the financial market;
" Goods made to their personal specifications;
" Goods which by reason of their nature cannot be returned (e.g.
electricity) or are liable to deteriorate rapidly (e.g. flowers);
" Sealed audio or video recordings or computer software which they
have subsequently opened;
" Newspapers, periodicals or magazines; or
" Betting, gaming or lottery services."
9. Copyright
CustomisedPhoneCovers.com/ARTS Ltd and its agents cannot accept any responsibility
for any infringement of copyright and or licensing laws by persons or
companies who submit any material to us.
All images, photographs and designs sent to CustomisedPhoneCovers.com must be copyright
free.
It is our customer's responsibility to ensure that they own the images,
which they send to CustomisedPhoneCovers.com/ARTS Ltd and its agents. If copyright
has been infringed it will be the customers responsibility and they
will be liable to reimburse any costs, fines, fees, etc incurred by
CustomisedPhoneCovers.com/ARTS Ltd and the owner of the copyright.
CustomisedPhoneCovers.com; 1TripCamera.com; 1TripCamera.co.uk; Smile-Please.com; Smile-Please; SquareDealFilm.com; SquareDealFilm; 186k.tv are all trademarks of A.R.T.S. Ltd. which also owns the intellectual property rights in the logo and design elements of the web site.
Other companies, organisations and individuals may own all other trademarks, logos, names, service marks and images that may appear on the CustomisedPhoneCovers.com web site and A.R.T.S. Ltd unreservedly acknowledges their rights. These logos, trademarks and images are subject to existing laws on Copyright, Designs and Patents Act and users are advised to seek written permission before attempting to copy, reproduce or amend said logos, trademarks, names, service marks and / or images. Any unauthorised use of these materials may subject you to penalties or damages, including but not limited to those related to violation of trademarks, copyrights, privacy, and publicity rights.
Please note that the owners of such trademarks operate in almost every country of the World and are very protective about their trademarks, copyright, name, logos, service marks and / or images.
Neither CustomisedPhoneCovers.com nor A.R.T.S. Ltd are associated in any way with the Nokia Corporation, or Siemens or Motorola or Sendo. "Nokia" is a registered trademark of Nokia Corporation. CustomisedPhoneCovers.com and A.R.T.S. Ltd acknowledge all trade marks and copyrights as being those of their respective owners. Any perceived infringement should be brought to our attention at our postal address. There is no association between CustomisedPhoneCovers.com and A.R.T.S. Ltd and any companies whose logos appear on this site. CustomisedPhoneCovers.com and A.R.T.S. Ltd will remove any logo from this site upon request from the owner or an authorised person.
10. Security Policy
CustomisedPhoneCovers.com will at all times ensure that the Customers details are
secure.
To that end we may ask you to identify yourself, to our satisfaction,
prior to answering your queries. Please use the unique Reference Number
on your WorldPay confirmation.
We will not disclose any customer details to any Third Parties.
To remember what products you have in your shopping basket we use cookies,
they are deleted once you have completed your order.
11. Credit & Debit Card security
To ensure your security and convenience all CustomisedPhoneCovers.com Credit/Debit
Card transactions are completed on a secure web server that is managed
by WorldPay our Merchant Services provider. This ensures that only you,
the Merchant Services provider and your Credit/Debit Card Company are
aware of your Credit/Debit Card details.
All transactions are encrypted using 128-bit Secure Socket Layer (SSL)
architecture and are signed using Thawte digital certificates. It is
approved by the National Westminster Bank, and processes your Credit/Debit
Card details under completely secure conditions in over 160 currencies.
When your card has been approved, your order is given a unique reference
number that you can use at any time to check on the order status.
We accept payment by Credit/Debit Cards including -
Visa, MasterCard, American Express, EuroCard, JCB, Delta, Switch, and
Solo.
At no time can either a third party or we know these details, thus ensuring
your security.
Please do not email your Credit/Debit Card details to CustomisedPhoneCovers.com
12. Order Enquiry
You can track your orders you have made by using Click And Build's Order
Enquiry system.
You can gain access to see the details and status of a previously placed
order.
To authorise your access we require you to provide the unique cartID
given to the order AND EITHER the email address, or customer name you
provided to WorldPay on payment.
Please click here to track your order
http://www.clickandbuild.com/cnb/shop/artsl?op=order-shopOrder